- Progress through Innovation
A couple of years ago we were
approached by the Human Resources
department of a large healthcare
organization for whose marketing
department we had developed
multiple websites. HR needed
a better, faster, more efficient
way to fill their open positions.
Getting applications wasn't
the problem, every time they
advertised open positions
in the newspaper and on Internet
job boards, they were inundated
with applications. How to
handle them was the problem.
They were coming in by fax,
mail and walk-ins. Stacks
of handwritten applications.
Mountains of them. Even with
the best of intentions, it
was taking weeks to weed through
them for the best candidates
and contact the applicant.
By then, many had moved on
to other jobs.
Another problem common to non-automated
application systems was the
massive, inefficient duplication
of paperwork, effort and confusion
over who had what, who did
what and what needs to be
There had to be a better way…
Of course we immediately recommended
they sell their fax machines
and let us design an on-line
application system. They kept
the fax machine but did commission
an on-line application system.
Which moved mountains of handwritten,
paper applications to hundreds,
then thousands, of neatly
organized data files.
After completing Phase I, we
analyzed how the applications
should be handled. Together
we began developing a back-end
tracking system for their
recruiters and managers. Today,
the system is the lifeblood
of the HR department, keeping
track of all applicants, applications,
job openings, interview schedules,
communications between recruiters
and managers, communications
between recruiters and applicants,
and orientation schedules.